Privacy Policy
Privacy Policy
AskAnaCruz.ca ("Ask Ana Cruz", "we", "our", "us") operates as an independent mortgage professional under the brokerage license of Mortgage Architects Inc. We are committed to protecting your personal information and maintaining the highest standards of confidentiality and integrity.
Our Commitment to Your Privacy
Your trust matters to us. We collect, use, and safeguard your personal information in accordance with federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains how we handle your personal information and your rights regarding it.
Information We Collect
We collect personal information directly from you and, where applicable, from third parties such as credit bureaus, employers, and financial institutions. This may include:
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Identification and contact details
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Employment and income information
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Financial and credit history
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Property details and mortgage information
How We Use Your Information
Your personal information is used to:
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Verify your identity and assess your creditworthiness
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Determine eligibility for mortgage products and related services
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Prepare, present, and submit your mortgage application to lenders and insurers
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Communicate with you about products, renewals, or mortgage strategies that may benefit you
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Maintain an ongoing relationship to serve you better
We only use your information for purposes you would reasonably expect in the context of providing mortgage services.
How We Store and Protect Your Information
Your file is initially maintained by Ask Ana Cruz during the application and funding process. Once your mortgage is funded:
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Your file is securely scanned and transferred to Mortgage Architects for compliance review and archival.
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Electronic records are stored on secure, encrypted systems managed by Mortgage Architects.
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Access is strictly limited to authorized personnel on a need-to-know basis.
We maintain robust physical, electronic, and procedural safeguards to protect your information from loss, theft, unauthorized access, disclosure, copying, use, or modification.
Sharing Your Information
We do not sell or trade your personal information. We may share information with:
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Lenders, mortgage insurers, or service providers involved in your application
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Credit bureaus or other financial institutions (as required to assess creditworthiness)
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Mortgage Architects for compliance and record retention
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Regulators or law enforcement agencies when legally required
Your information will also be subject to the privacy policy of the lender or financial institution that funds your mortgage.
Retention and Access
Your information is retained for as long as required by law and brokerage compliance policies.
You have the right to access and request corrections to your personal information. To do so, please submit a written request to our privacy contact below.
Questions or Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Ask Ana Cruz
Mortgage Broker
Mortgage Architects Inc. Brokerage License #12728
Email: ana@askanacruz.ca
Phone: 905-870-0513
Website: https://www.askanacruz.ca
You may also contact the Mortgage Architects corporate privacy officers directly:
Sangeeta Nair, VP Compliance (All provinces except Quebec)
MA Mortgage Architects Inc. | 5375 Whittle Road, Mississauga, ON L4Z 3P8
905-542-9100 | 877-802-9100 | sangeeta.nair@mtgarc.ca
Mortgage Professionals Canada is Canada's mortgage industry association representing over 13,000 individuals and over 1,000 companies, including mortgage brokerages, lenders, insurers and industry service providers. Our members make up the largest and most respected network of mortgage professionals in the country whose interests we represent to government, regulators, media and consumers.
Each quarter, every member puts forward $100 and we vote on a worthy cause to support. Collectively we donate $10,000 per quarter and $40,000 annually to charities across Canada. In addition to raising $40,000 annually for charity and special causes, our mandate is to use this website to showcase charities and causes in order to increase awareness of needs across Canada. Check back often!
Our team is committed to supporting Food4Kids through volunteering and annual donations and food drives. Food4Kids Halton is funded through donations or one-time grants. While hunger exists around the world, we address hunger in our home community.
C5 Cares, the charitable initiative for mortgage brokers who want to make a positive impact on their communities. We are a small but mighty group of brokers who care.
Happy Clients
Getting you the mortgage you deserve
